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       Shipping 
      Our Shipping Policy

      We provide international shipping.


      Postage Fees & Charges

      West Malaysia
      First 1.00kg: RM7.00
      Subsequently, every 1.00kg: RM3.00

      Sarawak
      First 0.50kg: RM10.00
      Subsequently, every 0.25kg: RM3.00

      Sabah/Labuan
      First 0.50kg: RM11.00
      Subsequently, every 0.25kg: RM3.00



      Free Delivery

      West Malaysia - Purchase more than RM100 in a single order.
      East Malaysia - Purchase more than RM150 in a single order.

      Your parcels are delivered using the following courier services Poslaju/Skynet/Abx

      All addresses are unable to make any adjustment once already in processing. (unless special case)



      Delivery Time

      • The paid orders will be processed in working daily basis , which is Monday to Friday only. The daily cut-off time for order processing is on 12.00pm (Malaysia Time). We will send   out your order on the same day, if we receive your payment notification before 12.00pm.  
      • Please allow up to 3 working days (not included Saturday, Sunday & Public Holiday) delivery to avoid disappointment.
      • We might delay your order delivery without prior notice due to technical or resources problem. For urgent order, please make note in your order form so we can try our best to carry special arrangement for you.
      • If happen that your ordered item is out of stock, we will try our best to contact you before sending out the parcel. However in certain condition, we might refund to you directly without prior notice. 
      • After sending out your parcel, we will inform you the tracking number by your contact email. If you do not receive your parcel after the promised leadtime, please contact the courier company directly.
      • If you've given us an undelivered address or contact number and causing the parcel to be rejected, we will not be responsible on resending the parcel to you. You will have to pay the additional shipping for resending the parcel.
      • Sorry, we do not deliver to P.O Boxes.

      All shipments are inspected for damage or breakage before shipment. However accidents happen in shipping. Therefore at the time of receiving you parcel from courier services or Poslaju, ensure that the parcel is in a good condition and no broken package. If parcels are not properly sealed before received, you should make a claim through the shipping company. Make sure the driver makes a note on the bill of lading before he leaves or buyers can ask them to return the goods to us.

      Any problem take place during delivery that handle by courier services or Poslaju (like item lost), shall all be compensated and responsible by the courier services or Poslaju. Liability Clause for courier services or Poslaju are as followed to their Terms & Conditions. We will try our best to discuss with the courier services or Poslaju to help our buyers to fix any of those problems.



      During Promotion Periods

      During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.

      For more details or inquiries on shipping issues, 

      Please contact us at: +6010.299 1818 or sales@aiyoyo.my



      International Buyers Please Note: 

      Buyers from International can estimate your shipping cost through our shopping cart before checkout.

      Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

      Please check with your country's customs office to:

      • confirm the item you purchase is allowed to import, especially cosmetic & nutriline product.
      • determine what these additional costs will be prior to buying.